For me, being a veterinary technician is a passion. I knew from an early age I was going to work with animals. I wasn’t quite sure what I...

I know what you’re thinking. “I’m already nice!” “I do a lot for others, often at the expense of myself.” I get it. I think I’m a nice...

I made a mistake. It was a bad one. It made me feel like I was a horrible person and I wondered whether I was even a good veterinary...

I’m tired of losing our front office team members. You know, the ones everyone forgets about. The ones that veterinary medicine has given...

We are 14 months from the start of the pandemic and for the majority of veterinary hospitals curbside is still being practiced in some...

Often I am asked what traits define a good leader. There’s really only one trait needed. TRUST. That said trust is complex and in order...

Veterinary teams love hazing the new employee. In fact, some of you reading this participated in the hazing without even knowing it. In...

I’m not as smart as them. My skills are not good enough. I can’t lead the team. They all know more than me. They are better at it than...

I get it. No one wants to attend them. Employees claim they have no time to meet. Leaders feel guilty holding meeting and struggle to get...

All hospitals have underperformers. Some underperforming team members used to be superstars and have burned out. Others were hired on and...

I recently lectured on the fundamental steps needed to be a successful leader when you move from the floor into a leadership role. I was...

Let’s face it. No one likes change. We worry if we are going to like the new change, if it will benefit us or whether we will be able to...

At the end of our work day we are exhausted, physically hurting and mentally depleted. We stagger out of our hospital and drive home in a...

Anxiety is largely driven by the unknown. In 2020, anxiety is all consuming with the unknown of the state of the world to the unknown of...

You must give your brain a break! I hear it. You are too busy to take a break. I have been there myself. For many of us, our veterinary...

Start off fearing and dreading the day and you have set yourself up for failure There have been countless studies on the importance of...

Now, more than ever, we need all the unicorns we can find Why Do We Need Unicorns? “We need that rare, magical unicorn to make our jobs a...